Shipping & Returns
Returns and Refunds Policy
Thank you for shopping GHOST.
If you are not 100% satisfied with your purchase, we're here to help.
Ghost Support
GHOST Support is available weekdays 9AM-5PM CT. Email (support@ghostlifestyle.com) is the quickest ways to reach us!
We do our very best to respond to support emails within 48 hours.
Return policy
Products may be returned within 15 days of delivery.
To be eligible for a return:
- The item must have been delivered within the last 15 days.
- The product must be unopened and in its original packaging.
- Apparel must be unworn, unwashed, with tags attached, and in new condition.
- Proof of purchase from ghostlifestyle.com (receipt or order confirmation) is required.
- Purchases made from third-party retailers are not eligible for return.
- Sample packets are final sale.
- GHOST® ENERGY and GHOST® HYDRATION Drink purchases made on our website are final sale.
Items that do not meet these requirements will not be accepted for return.
Customers are responsible for return shipping costs.
To start a return, please visit returns.au.ghostlifestyle.com
Sale Items
Unfortunately items purchased on sale or with a discount code cannot be refunded. Only regular price items can be refunded.
Damaged Items
Stuff happens, and if you receive a damaged product, please notify us immediately.
International Shipments
We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility.
If for whatever reason your order is seized by customs, we will not issue you a refund (minus shipping) unless all products are returned to us in the original condition per the return policy above.
Chargebacks
Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list.
Contact us
If you have any questions about our returns and refunds policy, please contact us at support@ghostlifestyle.com